Simplify the operational and investment challenges related to IT by delivering IT infrastructure and applications as completely administered services.

Companies the world over are making IT investments to improve productivity and enable innovation. At the same time, they are facing key challenges such as increasing IT complexity, rising costs and the need to deliver value from their technology investments.

As the demand for IT infrastructure increases, enterprises are spending significant time and money on the administrative, operational and maintenance aspects of essential day-to-day IT management, rather than focusing on IT activities that enhance their competitive advantage

EliteISinc Technologies is making available a comprehensive portfolio of outsourced services, which ease the life of enterprises and allow them to focus on their core competencies. These include the following:

• Infrastructure Management Services
• Production Support
• Managed Security Services

Infrastructure Management Services

As part of its Infrastructure Management Services offerings, EliteISinc Technologies provides strategic IT planning and remote IT infrastructure management support. These services allow enterprises to align their core IT competencies with critical business objectives and maximise application availability. Infrastructure Management Services encompass the following:

Technology Management

EliteISinc Technologies provides a wide variety of services to monitor and manage all elements of an IT infrastructure including:

• Remote support for Systems
• Remote support for Databases
• Network Management
• Managed Desktop Services

Service Desk

EliteISinc Technologies' Service Desk process backed by ITIL methodology acts as the nodal point between service providers and end-users and keeps users informed about all relevant service events, actions and service changes that are likely to affect them.
EliteISinc Technologies supports its customers through its offshore/near shore delivery centres and a comprehensive array of offerings such as:

• The ITIL-based framework and Service Delivery
• Offshore IT Service Desks for IT infrastructure support and management
• IT Infrastructure support covering desktop/laptops, servers, operating systems, office suites, email and browser support, network and connectivity issues, custom applications, and infrastructure support
• Incident management for user queries, so each issue is logged and monitored until resolved
• Business linked SLAs covering Third Party Services-99.7 percent (Beyond component level SAs)
• Quantitative Causal Analysis for continuous service improvements

Data Centre Services

Under the umbrella of our data centre services, we offer customers:

• Managed Hosting Services
• Backup and Disaster Recovery Services

Information Security Management

EliteISinc Technologies' Managed Security Solutions provide clients with a holistic security roadmap, to ensure that their information protection requirements are met for business continuity. Our solutions contribute towards a safer and compliant enterprise, with robust solution partnerships, best-of-breed security consultants and an onsite/offshore delivery model, based on stringent SLAs.

We work closely with our clients, covering all the technologies and provide end-to-end security solutions in the areas of:

• Logical Security
• Physical Security
• Administrative and Operational Security
  

Our Information Security Management suite offers the following:

• Vulnerability Assessment for Applications and Infrastructure components
• Remote Penetration Testing Services
• Application Security Assessment (Black Box Testing)
  

Tailored to meet specific industry requirements and regulations, they bring a range of benefits to customers including the following:

• Improved security
• Enhanced Return on Investment (RoI)
• Compliance with regulations
• Compliance with internal corporate policies and processes
• Improvement of internal business processes
• Detection and analysis of breaches in user and application behavior, whether intentional or accidental.
• Respond to violations and vulnerabilities

• Incident and Event Management: Confidentiality, Integrity and Availability of information is of prime concern for any enterprise that uses Information Systems, and security is no longer just the responsibility of the IT department, but rather a key Boardroom issue.
  To comply with regulations like the SOX, PCI DSS and Basel II, enterprises are now required to implement IT controls and monitor operational risks in significantly higher detail.

Our spectrum of Managed Security Services ensures that you have one, fully accountable source that manages your security issues, while you focus on your core business. We provide 24x7 support, based on well-defined SLAs and our services cover incident and alert handling, as well as reporting and trend analysis. Our services include:

• Log Management
• Log Archiving
• Incident Correlation and Analysis
• Forensic Analysis

IT Risk Assessments

EliteISinc Technologies Risk Assessment Services helps manage Information Security by enabling enterprises minimise disruption through effective risk management.
We work with enterprises to establish an organisation's Information Security Management System and Information Technology Service Management. Our services provide complete support in all the phases of ISMS and ITSM implementation in accordance with industry standards to our clients.

Key Services and deliverables include:

• Due Diligence Services for

• SO 27001- ISMS
• ISO 20000 - ITSM

• Gap Analysis

• Benchmarking
• Preparedness State Check

• Implementation Services

• Asset Inventory and Risk Assessment
• Risk Treatment Plan
• Identify best and cost effective approach for Solution Implementation

• Security Policy Services

• Security Policy Review
• Policy Creation